Round 24 Giveaway Entry – 5 Winners | Rockland Aquarium Raffle

Shipping Tropical Fish from Rockland Aquarium

Welcome to Rockland Aquarium! We take great care to ensure your tropical fish arrive healthy, safe, and on time.

Shipping Schedule

• We ship live fish orders four days a week to ensure minimal transit time and the safest delivery:
  
  Monday, Tuesday, Wednesday, and Thursday
  
• Orders are shipped via UPS Next Day Air.
  

Shipping Rates

🟢 Zone 1 – $39.99
CT • NJ • NY • PA

🟡 Zone 2 – $49.99
AL • DE • DC • FL • GA • IL • IN • KY • ME • MD • MA • MI • MS • NH • NC • OH • RI • SC • TN • VT • VA • WV • WI

🔴 Zone 3 – $54.99
AZ • AR • CA • CO • ID • IA • KS • LA • MN • MO • MT • NE • NV • NM • ND • OK • OR • SD • TX • UT • WA • WY

• We do not ship to Puerto Rico, Hawaii, or Alaska at this time.
  

Local Pickup

We are located at:
Rockland Aquarium
132 Route 304
Bardonia, NY 10954

To schedule a pickup, please text or call: 845-269-1530.

Live Arrival Guarantee

We stand behind every shipment with our Live Arrival Guarantee. To qualify:

• A clear photo or video of any DOA fish inside the unopened original bag must be emailed within 2 hours of delivery.
  
• Packages must be shipped to the correct address provided at checkout (no forwarding addresses).
  
• Someone must be present to receive the package on the first delivery attempt.
  
• Refunds are issued for the cost of the fish only; shipping fees are non-refundable.
  
• All listed fish sizes are approximate.
  
• Customers are responsible for complying with all local and state laws regarding livestock.
  

State Laws & Restrictions

Please verify your state’s regulations before placing your order.
If any species are prohibited in your state, your order will be canceled.

Where We Ship From

All live fish orders are shipped directly from our retail location in Bardonia, New York.

🕐 Why “Next-Day Delivery” May Take Longer Than 24 Hours

“Next-Day Delivery” refers to the transit time — the period between when your package leaves our facility and when it arrives at your address.

Please note:

• Delivery methods do not include handling or preparation time.
  
• We ship Monday through Thursday only, to prevent weekend delays.
  
• Orders may require additional time for packing, scheduling, or weather-related adjustments before they ship.
  

Contact Us

If you have any questions or need assistance:

📧 rocklandaquarium@gmail.com
📞 Text or Call: 845-269-1530

Dry Goods Shipping Policy

(Fish Food, Medications, Filtration Products, and More)

📦 Order Processing

• Orders placed Monday–Friday usually ship the same or next business day.
  
• Orders placed Saturday–Sunday typically ship on Monday.
  
• Packages are picked up Monday–Saturday by carriers.
  
• All orders ship from our retail store and storage facility in Bardonia, NY.
  

🚫 Shipping Restrictions

We currently do not ship to:

• Puerto Rico
  
• Alaska
  
• Hawaii
  
• International destinations
  

💲 Shipping Rates & Free Shipping

• Orders over $15.00: ✅ Free Shipping within the lower 48 states.
  
• Orders under $15.00: Flat rate $4.99 shipping.
  
• Frozen foods, aquariums, and stands: 🏬 Pick-up only or local delivery quote available upon request.
  

📦 Refused Packages

If a shipment is refused or returned to sender:

• A 10% restocking fee will be deducted from your refund.
  
• Only returned items received in original condition will be credited.
  

🕒 Out of Stock & Backorders

We strive to maintain full stock, but availability can vary due to high demand or manufacturer delays.

• Orders will not be held for out-of-stock items.
  
• Backordered items ship separately at no additional cost once available.
  

⚠️ Damaged Items

If your order arrives damaged:

• Contact us within 24 hours of delivery.

Orders cannot be canceled or refused due to carrier delays.

🔁 Returns

• All returned items must be packed securely in original packaging.
  
• Clearly write your RMA number on the shipping label (not on the product box).
  
• Returns must comply with our official Return Policy.
  

🧾 RMA (Return Authorization)

Before sending any returns:

1. Review our Return Policy.
   
2. Request an RMA number through our Contact Page.
   
3. Unauthorized returns may be refused or delayed in processing.