Shipping Tropical Fish from Rockland Aquarium

Welcome to Rockland Aquarium! We take great care to ensure your tropical fish arrive healthy, safe, and on time.

Shipping Schedule

• We ship live fish orders four days a week to ensure minimal transit time and the safest delivery:
  
  Monday, Tuesday, Wednesday, and Thursday
  
• Orders are shipped via UPS Next Day Air.
  

Shipping Rates

🟢 Zone 1 – $39.99
CT • NJ • NY • PA

🟡 Zone 2 – $49.99
AL • DE • DC • FL • GA • IL • IN • KY • ME • MD • MA • MI • MS • NH • NC • OH • RI • SC • TN • VT • VA • WV • WI

🔴 Zone 3 – $54.99
AZ • AR • CA • CO • ID • IA • KS • LA • MN • MO • MT • NE • NV • NM • ND • OK • OR • SD • TX • UT • WA • WY

• We do not ship to Puerto Rico, Hawaii, or Alaska at this time.
  

Local Pickup

We are located at:
Rockland Aquarium
730 Route 304 #1B REAR ENTRANCE
New City , NY 10954

To schedule a pickup, please text or call: 845-269-1530.

Live Arrival Guarantee

We stand behind every shipment with our Live Arrival Guarantee. To qualify:

• A clear photo or video of any DOA fish inside the unopened original bag must be emailed within 2 hours of delivery.
  
• Packages must be shipped to the correct address provided at checkout (no forwarding addresses).
  
• Someone must be present to receive the package on the first delivery attempt.
  
• Refunds are issued for the cost of the fish only; shipping fees are non-refundable.
  
• All listed fish sizes are approximate.
  
• Customers are responsible for complying with all local and state laws regarding livestock.
  

State Laws & Restrictions

Please verify your state’s regulations before placing your order.
If any species are prohibited in your state, your order will be canceled.

Where We Ship From

All live fish orders are shipped directly from our retail location in Bardonia, New York.

🕐 Why “Next-Day Delivery” May Take Longer Than 24 Hours

“Next-Day Delivery” refers to the transit time — the period between when your package leaves our facility and when it arrives at your address.

Please note:

• Delivery methods do not include handling or preparation time.
  
• We ship Monday through Thursday only, to prevent weekend delays.
  
• Orders may require additional time for packing, scheduling, or weather-related adjustments before they ship.
  

Contact Us

If you have any questions or need assistance:

📧 rocklandaquarium@gmail.com
📞 Text or Call: 845-269-1530

Shipping Shrimp & Live Plants from Rockland Aquarium

Welcome to Rockland Aquarium! We carefully pack every shrimp and live plant order to help ensure it arrives safely and in excellent condition.

🚚 Shipping Rates

FREE SHIPPING ON ORDERS OVER $35

Orders Under $35: $12.99 Flat-Rate Shipping

All shrimp and live plant orders are shipped via USPS Priority Mail.

USPS Priority Mail typically arrives within 1–3 business days after shipment, depending on destination and carrier conditions.

📦 Shipping Schedule

We ship live shrimp and plant orders Monday and Tuesday only.

Shipping only at the beginning of the week helps reduce the risk of packages being delayed over the weekend.

Orders placed after the weekly shipping cutoff may be held until the following Monday or Tuesday.

Orders may also require additional handling time for:

• Proper livestock preparation
• Safe packaging
• Weather conditions
• Extreme heat or cold
• Holidays or carrier delays

The estimated delivery time begins after your package has been shipped and does not include order preparation time.

🌡️ Weather-Safe Packaging

Live shrimp are carefully packed for transportation.

Depending on weather conditions, shipments may include:

• Insulated packaging
• Heat packs during cold weather
• Protective packaging to reduce temperature swings
• Secure bags designed for live shrimp transportation

We may delay shipment during dangerous weather conditions when shipping could put livestock at unnecessary risk.

🦐 Live Arrival Guarantee – Shrimp

We stand behind our live shrimp shipments with our Live Arrival Guarantee.

To qualify for coverage:

• A clear photo or video of any DOA shrimp must be provided within 2 hours of delivery.
• Photos must show the shrimp inside the unopened original shipping bag.
• The package must be delivered to the correct address entered at checkout.
• Customers are responsible for providing a complete and accurate shipping address.
• Packages should be brought indoors as soon as possible after delivery.
• Shipping charges are non-refundable.
• Approved claims cover the value of the livestock only.

Minor color loss or reduced activity immediately after shipping is normal. Shrimp may require time to recover their full coloration after acclimation.

🌿 Live Plant Guarantee

Live plants may experience minor leaf damage, melting, discoloration, or temporary stress during shipping.

This can be normal and does not necessarily mean the plant is unhealthy.

If a plant arrives severely damaged or unusable, please contact us within 2 hours of delivery with clear photos of:

• The unopened package
• The plant
• Any visible shipping damage

Approved claims are handled based on the condition of the plant upon arrival.

🦐 Shrimp Acclimation

Proper acclimation is extremely important after shipping.

We strongly recommend slow drip acclimation for shrimp before introducing them into your aquarium.

Avoid immediately pouring shipping water into your aquarium.

For best results:

1. Open the package and inspect the shrimp.
2. Place the shrimp and shipping water into a clean container.
3. Slowly drip aquarium water into the container.
4. Acclimate gradually before transferring the shrimp.
5. Transfer the shrimp with a net whenever possible.

Sudden changes in temperature, pH, GH, KH, or TDS can stress shrimp.

🌿 Plant Acclimation

Live plants should be unpacked shortly after delivery.

Some plants may temporarily lose leaves as they adjust to your aquarium conditions. New submerged growth normally develops once the plant becomes established.

Always research the lighting, nutrients, CO₂, and water parameters recommended for the plants you purchase.

📍 Local Pickup

Local pickup is also available at:

Rockland Aquarium
730 Route 304 #1B REAR ENTRANCE
New City , NY 10954

To arrange pickup:

📞 Text or Call: 845-269-1530

🇺🇸 Shipping Restrictions

Customers are responsible for knowing their local and state regulations regarding aquatic plants and livestock.

We currently ship within the continental United States only.

We do not currently ship shrimp or plants to:

Alaska • Hawaii • Puerto Rico

If an item cannot legally be shipped to your state, the affected item or order may be canceled.

🕐 Important USPS Delivery Information

USPS Priority Mail delivery estimates are provided by USPS and are not guaranteed delivery dates.

Carrier delays caused by weather, holidays, transportation issues, or other circumstances outside our control may occur.

We carefully schedule shipments to minimize transit time whenever possible.

Contact Us

Have a question about your shrimp, plants, order, or shipment?

📧 rocklandaquarium@gmail.com
📞 Text or Call: 845-269-1530

FREE SHIPPING ON ORDERS OVER $35
$12.99 FLAT-RATE SHIPPING ON ORDERS UNDER $35
SHIPS MONDAY & TUESDAY ONLY